Terms & Conditions
All our watches are checked for authenticity by our Rolex expert with over 50 years’ experience and come with our authenticity guarantee. Our watches come with a 12-month warranty and 14-day money back guarantee.
Payment – UK delivery
We accept all major credit and debit cards on our web site through our payment provider Worldpay. We can only deliver to your billing address when purchasing on our web site. If you would like your watch delivering to a different address please contact us or pay by direct bank transfer at checkout.
DIRECT BANK TRANSFER
If paying by direct bank transfer via our web site, please make your payment directly into our bank account in Pound Sterling only. Payment must be received within 24 hours of placing the order, if payment is not received within this time your order will be cancelled. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. Please contact us if you would like to make a Direct Bank Transfer payment outside of our web site.
Please contact us by e-mail at firstname.lastname@example.org if you wish to pay by cheque.
We can only accept cheques from UK banks, please send your cheque to Vintage Winders Ltd, PO Box 1327, Bedford, England, MK43 0GY. Your order won’t be shipped until the funds have cleared in our account.
FACE TO FACE
We can accept credit and debit card payments for face to face purchases. If you wish to view a watch please contact us.
Payment – Overseas Delivery
We accept payment by direct bank transfer in Pound Sterling only for overseas customers. Please make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
We do not store card details nor do we share customer details with any third parties.
Delivery is Free of charge for UK and Northern Ireland.
Overseas delivery is £60 for Europe and £80 for Rest of World.
UK orders will be despatched by Royal Mail Special Delivery (next day, excluding Sundays and Bank Holidays). Any orders received after 2pm on a Friday will be despatched the following Monday (excluding Bank Holidays)
Overseas orders will be sent by DHL Express service.
All our watches are packed in a protective box and wrapped in bubble wrap.
Please note that a signature will be required on delivery of goods.
You will receive a delivery confirmation by e-mail, which will include your tracking number.
If you are ordering from a country outside of Europe you may be liable to pay import duties from customs. You are responsible for additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information.
Returns & Warranty
We hope that you love your new watch, but if you wish to return it we accept returns within 14 days from receipt of the watch.
Please do not use the leather strap until you are completely sure you want to keep the watch, otherwise we will have to charge you for the cost of the strap.
The watch must be returned to us in the original packaging and in the same condition as it left us, otherwise we will not be able to refund your money.
The watch should be returned by a tracked and insured method, please take out adequate insurance.
Sorry, but we are unable to refund postage costs.
Please contact us if you wish to return your watch.
We do not accept returns for watches purchased in person, however we do offer an exchange service.
All our watches come with a 12-month warranty, by purchasing from us you agree to our warranty and returns agreement.
We cannot be held responsible for damage caused to the watch after it has left our premises, this includes a broken glass, water damage or other damage caused by yourselves or faults arising from original manufacture and design components.
Our vintage watches are not guaranteed as water resistant under warranty unless the timepiece is still covered by the manufacturer’s warranty. We do not recommend immersing your vintage watch into water.
Our warranty does not cover the cost of repairs to your watch by any other watch repair workshop for whatever reason.